Login problems can be caused by invalid session cookies. If you need to remove session cookies, these instructions for browsers on a Windows computer may help. 

The method of deleting cookies varies depending on your web browser


Firefox allows you to delete individual cookies by following these steps:

1) Click on the settings menu button as shown below and then select "Options" from the menu 

FF Settings 1


2) Select  "Privacy" from the menu and then click on the "remove individual cookies" link as shown here: 


FF Settings 2


3) Find the cookies for the domain name you want to remove (This shows the 2016-17.elearnwithnca.co.uk site). Select the cookies and click "Remove Selected". 

FF Settings 3


4) Click "Close" and restart your web browser. 


Google Chrome

To remove cookies from the Google Chrome web browser, follow these steps:

1) Click on the Settings menu button, select "More tools" and then "Clear browsing data " from the menus as shown. (You can also just hit the Ctrl Shift and Del key combination)


Chrome settings 1

2) Make sure Cookies and other site data is selected. Decide if you need to clear the data since "the beginning of time" as shown here or perhaps just the last hour.

Chrome settings 2


3) Click "CLEAR BROWSING DATA". Please note that this will delete ALL cookies and website data for ALL websites that you have visited.


Internet Explorer

Unfortunately, you can't easily delete individual session cookies in Internet Explorer as they reside in memory. However, because they reside in memory, closing all browser windows should clear any session cookies. If you do need to clear your browser cache, you can follow these steps:

1) Click on the Settings icon shown in this image, and then select "Internet options" from the menu.

IE settings 1

2)  On the General tab, in the Browsing history section, click on Delete

IE Settings 2

3) Make sure Cookies and website data is selected and click the Delete button. Please note that this will delete ALL cookies and website data for ALL websites that you have visited.

IE settings 3


If you do want to delete other types of cookies individually. You can find these by selecting settings in step 2 and then "View files" as shown here:


IE settings 4  



Safari is the least likely browser to cause problems with session cookies as it appears to destroy these as soon as you logout. However, if you do need to remove an individual cookie on Safari, then follow these steps:

1)  Click on the settings icon and select "Preferences" from the menu as shown here:

Safari settings 1


2) Click on the "Privacy" tab and then click the "Details" button as shown:

Safari settings 2


3) Find and select the Cookie for the domain in question (Here I have selected the elearnwithnca.co.uk domain). Click on "Remove" and then "Done"  

Safari settings 3


4) Restart your browser.